Customer Support
3 articles
Strategy
What Robotic Customer Support Really Costs—And How Abisola Fagbiye Fixes It
We have all been there: trapped in a customer support loop, listening to a disengaged agent read from a script. The exchange feels robotic, impersonal, and ultimately, unhelpful. This frustrating experience is not just a…
Sponsored·July 1, 2026
Professional Services
How to Choose Professional Services for Early-Stage Startup Growth
A startup can staff a customer support team in the Philippines for as little as $6 per agent hour, a fraction of the $25-$50 required for onshore US operations, according to Helpware .
Leo Vance·June 5, 2026
Strategy
An Insider's Guide to No Minimum BPO: How Ethos Support Makes Outsourcing Accessible
Ethos Support introduces a "no minimum BPO" model, making customer support outsourcing accessible and flexible for startups and scaling businesses. This approach removes rigid contracts and high minimums, allowing companies to scale support as needed and align with modern business growth.
Sponsored·June 1, 2026